Privacy Policy

Introduction

Prism ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered monitoring platform.

Information We Collect

Account Information

When you create an account, we collect your name, email address, company name, and payment information.

Prometheus Metrics Data

We collect and process metrics data from your Prometheus instances to provide our monitoring and anomaly detection services. This includes metric names, labels, values, and timestamps.

Usage Information

We collect information about how you interact with our platform, including queries made, features used, and access patterns.

Technical Information

We automatically collect certain information including IP address, browser type, device information, and log data.

How We Use Your Information

• •To provide, maintain, and improve our monitoring services
• •To perform anomaly detection and generate intelligent alerts
• •To process natural language queries and generate PromQL
• •To send you technical notices, updates, and support messages
• •To analyze usage patterns and improve our algorithms

Data Storage and Security

We implement industry-standard security measures to protect your data:

• •All data is encrypted in transit using TLS 1.3
• •Data at rest is encrypted using AES-256
• •Credentials are stored using industry-standard encryption
• •We maintain SOC 2 Type II compliance

Data Sharing and Disclosure

We do not sell your data. We may share your information only in the following circumstances:

• •With your consent or at your direction
• •With service providers who assist in our operations (under strict confidentiality agreements)
• •To comply with legal obligations or respond to lawful requests
• •To protect our rights, privacy, safety, or property

Data Retention

We retain your metrics data for the duration of your subscription plus 90 days. Account information is retained until you request deletion. Query history is retained for 12 months.

Your Rights

You have the right to:

• •Access your personal data
• •Correct inaccurate data
• •Request deletion of your data
• •Export your data in a portable format
• •Opt-out of marketing communications

Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@prismhq.io